Privacy policy

Last updated: September 28, 2024

This Privacy Policy describes how Just Love Coffee Roasters (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from justlovecoffee.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions, and other information used for account security purposes.
  • Shopping information including the items you view, put in your cart, save in your account like loyalty points, reviews, referrals, or gift cards, or purchases.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

SMS Marketing

Just Love Coffee Roasters collects and uses phone numbers to send SMS messages for marketing purposes. This includes promotional texts, cart reminders, order updates, and special offers. By opting in to receive SMS messages, you consent to receive texts to the phone number provided.

SMS Abandoned Cart

Our website uses cookies to help keep track of items you place in your shopping cart, including when you abandon your cart. This information is used to determine when to send cart reminder messages via SMS.

Example text:
"Just Love Coffee Roasters's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS."

How We Use Your Personal Information

We use your personal information for several purposes, including:

  1. Providing Products and Services
    We use your personal information to provide you with the Services, process payments, fulfill orders, send notifications, manage your account, and more. This includes SMS communications for order confirmations, marketing, and abandoned cart reminders.

  2. Security and Fraud Prevention
    We may use your personal information to detect, investigate, or take action against possible fraudulent or illegal activity.

  3. Marketing and Promotional Communications
    With your consent, we may use your phone number to send SMS marketing messages, including promotions, special offers, and other content related to Just Love Coffee Roasters.

Third-Party Data Sharing

We do not share SMS opt-in data or consent with any third parties. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Location Tracking and Services

If we collect location-based data, we will fully describe how that data is used and for what purposes. For example, we may collect information on your device's location if you opt-in to location-based services to enhance your experience and marketing communications.